Refund policy

We offer a 30-day return window from the date your order is delivered. If something’s not right, we’ll make it right.

• Return Eligibility

To qualify for a return:

  • Items must be unworn, unused, and in original condition

  • Tags must be attached

  • Must include original packaging

  • A proof of purchase (order confirmation) is required

Returns that don’t meet these conditions won’t be accepted.

• How to Start a Return

Email support@aeonclo.com with your order number and reason for return. If your return is approved, we’ll send instructions and the return address.

  • U.S. returns: Customer is responsible for return shipping costs

  • International returns: Currently not covered — we recommend using tracked shipping

  • Items sent back without prior approval will not be accepted

• Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect — contact us within 7 days of delivery at support@aeonclo.com, and we’ll fix it immediately.

• Non-Returnable Items

  • Gift cards

  • Items marked as Final Sale

  • Worn or washed items

• Exchanges

We do not offer direct exchanges. To get the right item, please return the original and place a new order after your return is approved.

• EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union, you’re entitled to cancel or return your order within 14 days for any reason. Item must be returned in original condition with tags and proof of purchase.

• Refunds

Once your return is received and inspected, we’ll email you. If approved, you’ll be refunded to your original payment method within 7–10 business days.

If it’s been more than 15 business days since your refund approval, email us at support@aeonclo.com.