Shipping policy

We partner with globally trusted carriers to ensure your order reaches you quickly and safely, wherever you are.

Estimated delivery times (excluding processing):

Remote locations may require additional time due to local logistics and customs clearance.

Pro tip: Expedited shipping is recommended for time-sensitive orders.

Shipping rates are calculated at checkout based on your location and selected delivery method.

Free shipping may be available on qualifying orders depending on your region or cart value, unlocked automatically at checkout.

Customs fees, import duties, and taxes are set by your country’s regulations and are the responsibility of the customer.

Aeon only charges for shipping at checkout, any additional charges (if applicable) will be collected by your local customs authority upon delivery.

Customs processing times may vary and can occasionally cause delays beyond our control.

If an order is refused due to unpaid duties or taxes, a refund will be issued excluding the original shipping cost.

We ship via reliable global partners including DHL, FedEx, UPS, and USPS, selected based on your location for the fastest delivery experience.

As soon as your order ships, you’ll receive a tracking link via email.

Please allow 24–48 hours for tracking updates after dispatch.

If your package is delayed, missing, or arrives damaged, contact us at support@aeonclo.com within 7 days of delivery.

Our team will make it right, quickly.